Returns & Exchanges / 01
IF I DON’T LIKE MY ITEM(S), CAN I RETURN THEM?
If you receive an item you are not completely satisfied with, please email us at firstname.lastname@example.org. Include your order number, email address and name and let us know the issue with your item.
Our customer service team is happy to help answer any questions you may have regarding your return. Depending on your preference, we will work with you to quickly issue a replacement item or refund back to your original form of payment within 5 business days. Shipping costs are non-refundable.
Returns & Exchanges / 02
WHAT QUALIFIES AS A REPLACEMENT ORDER?
We will gladly issue you a replacement order for any of the following reasons:
- You received an incorrect item
- Your order contains damaged product(s)
- Your order has a printing error
- You do not receive your order but it has been marked as delivered by USPS or Canada Post
Returns & Exchanges / 03
MY ITEM DIDN'T FIT. CAN I EXCHANGE OR RETURN IT?
We understand it can be a challenge to find the perfect size online, especially with variations in sizing across different brands. We gladly accept exchanges within 45 days of your original order date. All return shipping charges are the responsibility of the customer.
Please email us at email@example.com. Include your order number, email address and name on the order as well as the details of the item you wish to exchange, and the reason you would like to make the exchange. Upon approval, we will have a replacement item printed and shipped to you as quickly as possible.
We can not accept exchanges for items that exceed our 45 day exchange window.
Returns & Exchanges / 04
HOW DO I RETURN A WRONG OR DEFECTIVE ITEM(S)?
While it is rare, mistakes can happen. Please email us at firstname.lastname@example.org. Include your order number, email address and name on the order as well as a photo of the incorrect or defective item. This will allow us to verify the mistake and issue a replacement item. We do not require you to return the item if it is in fact defective or incorrect.