Orders / 01
I MADE A MISTAKE. CAN I CHANGE MY ORDER?
We strive to process orders as quickly as possible. However, we will try to accommodate any order change. Please email us at firstname.lastname@example.org. Include your order number, email address and name and let us know what change needs to be made. We will let you know, as quickly as possible, whether we were able to make the requested change.
Orders / 02
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
We gladly accept cancellation requests, considering the request is within 12 hours of your purchase. Please email us at email@example.com. Include your order number, email address and name and let us know what change(s) need to be made. We will issue a refund back to your original form of payment within 5 business days for qualifying orders.
Orders / 03
CAN I PLACE A CUSTOM ORDER?
We gladly accept custom orders; simply include instructions upon checkout. We can forward a mock-up upon request after purchase and before printing for any adjustments. Please note, due to the nature of custom orders, we can not accept refunds or exchanges, with the exception of defective items.
Orders / 04
I NEVER RECEIVED A CONFIRMATION EMAIL, WHAT SHOULD I DO?
If you haven't received an order confirmation email, it is likely the result of one of two reasons:
- Your order was never actually submitted and/or processed.
- You have entered an incorrect email address with your order
If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email our customer service team at firstname.lastname@example.org.
Purchases & Discounts / 01
WHAT PAYMENT METHODS DO YOU ACCEPT AND IS YOUR SITE SECURE?
We accept Visa, Mastercard, American Express, Discover, and PayPal for online orders. We use Shopify, which is certified Level 1 PCI DSS compliant; you can rest easy.
Purchases & Discounts / 02
HOW WILL I BE CHARGED AND IN WHAT CURRENCY?
Purchases made through Tee Pinch will be instantly charged to the form of payment you've chosen to complete your order. All prices reflected on the site are in US Dollars. If you are purchasing with an alternate currency, please note that exchange rates will apply.
Purchases & Discounts / 03
DO YOU HAVE ANY ORDER DISCOUNT CODES AVAILABLE?
Create an account today. This gives you access to membership perks including discounts for joining our weekly & monthly newsletter, liking us on Facebook, and more.
Purchases & Discounts / 04
WHERE DO I ENTER PROMO OR COUPON CODES AT CHECKOUT?
Enter promo codes in the field right above the 'Checkout Now' button on the Checkout page.
Shipping / 01
WHEN WILL MY ORDER SHIP?
All orders typically ship in 1-3 business days (Mon-Fri) due to the time needed for the printing process. All items are hand-printed in our own shop, with your choice of style, size and color to complement your favorite designs.
To review your order status, login to your Tee Pinch account. If you have any further questions or concerns, please let us know and we will do everything we can to help you with your order.
Shipping / 02
WHAT SHIPPING OPTIONS DO YOU OFFER & HOW LONG WILL IT TAKE TO GET MY ORDER?
Depending on where you are located, we ship differently. Please note all delivery time frames are estimates. Actual delivery time frames may vary due to weather, service delays, holidays etc.
4-7 business days via USPS (First Class Mail)
3-5 business days via USPS (Priority Mail)
Canada (Ontario & East Coast)
Canada (West Coast & Northern Territories)
4-9 business days via Canada Post (Expedited Parcel)
5-12 business days via Canada Post (Expedited Parcel)
No expedited options available
7-13 business days via DHL (Tracked Service)
No expedited options available
Shipping / 03
HOW DO I KNOW IF MY ORDER HAS SHIPPED? CAN I TRACK IT?
Once your order ships, you will receive an email containing your tracking number. Tracking links take 1 to 2 business days to update in our shipping partner’s system, so give it some time to process.
If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please email us at email@example.com.
Shipping / 04
DO YOU SHIP TO FPO / APO ADDRESSES?
Yes, we ship to APO and FPO addresses. Since we use the United States Postal Service, customers shipping to APO or FPO addresses should put the United States as their country. Please note, shipping may take up to 4-6 weeks.
Shipping / 05
WHO PAYS FOR INTERNATIONAL IMPORT TAXES?
International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Tee Pinch has no control over these charges. Customs determines these charges and Tee Pinch has no way of knowing what these charges may be. Tee Pinch is not responsible for any actions taken by customs or the chosen package delivery service.
Shipping / 06
WHY DIDN’T I RECEIVE MY ORDER?
If you placed an order shipping to Canada or the United States more than 20 days ago or an International order more than 35 days ago, please email us at firstname.lastname@example.org.
Shipping / 07
MY PARCEL IS MARKED AS DELIVERED BUT I DIDN'T RECEIVE IT.
If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbours for anyone who may have accepted the parcel on your behalf.
If you had your Tee Pinch order delivered to a workplace, please check with all employees who may have accepted the parcel, we know how tempting a fresh Tee Pinch package might be.
Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, contact our support team with your order details and we'll do all we can to help out.
*All lost parcel claims must be made within 14 days of the delivery date.
Product & Sizing Information / 01
WHAT SIZE SHOULD I ORDER?
Please visit our Chart to view all of our product types and sizes. All products are measured in inches, so if you have an item you particularly enjoy the fit of, you can lay it flat and measure it to compare to our chart. Please note, while we do our best to provide accurate measurements, products may be within 1" of the dimensions listed, as they vary by manufacturer.
Product & Sizing Information / 02
MY ITEMS ARE AWESOME! HOW SHOULD I WASH THEM?
We recommend all items be washed inside-out (especially for the first wash) on a gentle cycle in cold water to avoid any harmful interaction with the inks during the washing process. Baby and toddler garments should be washed before their initial wearing due to any possible residue left from the printing process.
Please note, although all products are pre-shrunk cotton, we recommend hang drying to avoid shrinkage.
Product & Sizing Information / 03
WHAT DOES 'CUSTOM PRINTED' MEAN?
All Tee Pinch products are custom printed. This means that when you order them, your item is printed on demand and is made especially for you. All custom printed products require 1-3 days of processing to allow for the printing and quality assurance process.
Returns & Exchanges / 01
IF I DON’T LIKE MY ITEM(S), CAN I RETURN THEM?
If you receive an item you are not completely satisfied with, please email us at email@example.com. Include your order number, email address and name and let us know the issue with your item.
Our customer service team is happy to help answer any questions you may have regarding your return. Depending on your preference, we will work with you to quickly issue a replacement item or refund back to your original form of payment within 5 business days. Shipping costs are non-refundable.
Returns & Exchanges / 02
WHAT QUALIFIES AS A REPLACEMENT ORDER?
We will gladly issue you a replacement order for any of the following reasons:
- You received an incorrect item
- Your order contains damaged product(s)
- Your order has a printing error
- You do not receive your order but it has been marked as delivered by USPS or Canada Post
Please email us at firstname.lastname@example.org. Include your order number, email address and name and let us know the issue with your item(s).
Returns & Exchanges / 03
MY ITEM DIDN'T FIT. CAN I EXCHANGE OR RETURN IT?
We understand it can be a challenge to find the perfect size online, especially with variations in sizing across different brands. We gladly accept exchanges within 45 days of your original order date. All return shipping charges are the responsibility of the customer.
Please email us at email@example.com. Include your order number, email address and name on the order as well as the details of the item you wish to exchange, and the reason you would like to make the exchange. Upon approval, we will have a replacement item printed and shipped to you as quickly as possible.
We can not accept exchanges for items that exceed our 45 day exchange window.
Returns & Exchanges / 04
HOW DO I RETURN A WRONG OR DEFECTIVE ITEM(S)?
While it is rare, mistakes can happen. Please email us at firstname.lastname@example.org. Include your order number, email address and name on the order as well as a photo of the incorrect or defective item. This will allow us to verify the mistake and issue a replacement item. We do not require you to return the item if it is in fact defective or incorrect.